Customer Relations Resources

You’ve no doubt seen people so absorbed with their smartphones or computers that they appear oblivious to what’s going on around them. Of course, everyone is entitled to privacy,... Read more

From synergizing with Google Map Pack to using social media, there are several resources to help independent retailers succeed.

Join us for this hour-long session solely dedicated to answering your questions about rural business ownership. Read more

Join us for an hour-long live Q&A led by retail expert Ritchie Sayner, who is dedicated to answering your retail questions. Read more

As if the last few years haven't been tumultuous enough for small business owners, you must also adapt to new consumer buying behaviors. Impacted by the still-raging COVID-19 global pandemic, inflation, and lifestyle stages, today's consumers have changed where and how they buy.

In this session, Spectrum Reach will discuss why leveraging community connections to reach the right customers is key to growing your business. Read more

From building camaraderie to inspiring word-of-mouth referrals, there are several ways that volunteering can help grow your business. 

Looking for a good sales pitch? Use these techniques to pull in customers.

To help you thrive this coming holiday season, we'll share five tips to help you nail customer service in this article.

To help you decide if you want your company to offer free shipping, we asked operation experts and business leaders this question for their best advice

Asian American and Pacific Islander community play an integral role in America’s small business economy. We explore five great ways you can support them.

More than $13 billion worth of goods are stolen from retailers each year; use these six tips to prevent shoplifting.